Job Description
Advance your career as a Senior Customer Support Associate at Blackbaud, focusing on Raiser’s Edge user support in a remote environment. Provide expert-level assistance while managing complex customer inquiries.
In this full-time role, you will directly address customer challenges associated with Raiser’s Edge and its integrated services like Blackbaud Online Giving. Your responsibilities will include case ownership, mentoring peers, and partaking in after-hours support to meet urgent customer needs. Your expertise ensures a seamless support experience while enhancing internal knowledge resources.
Key Responsibilities:
• Handle advanced cases for Blackbaud's Raiser’s Edge
• Diagnose and troubleshoot customer issues promptly
• Mentor team members with product insight
• Document and communicate findings for clarity
• Improve self-service options through Knowledgebase development
Requirements:
• Strong experience with Raiser’s Edge systems
• Previous work in ...
In this full-time role, you will directly address customer challenges associated with Raiser’s Edge and its integrated services like Blackbaud Online Giving. Your responsibilities will include case ownership, mentoring peers, and partaking in after-hours support to meet urgent customer needs. Your expertise ensures a seamless support experience while enhancing internal knowledge resources.
Key Responsibilities:
• Handle advanced cases for Blackbaud's Raiser’s Edge
• Diagnose and troubleshoot customer issues promptly
• Mentor team members with product insight
• Document and communicate findings for clarity
• Improve self-service options through Knowledgebase development
Requirements:
• Strong experience with Raiser’s Edge systems
• Previous work in ...