Job Description
The Facilities Services Customer Center Operator provides customer service and front-line support to the client site with respect to the maintenance and operations of their building(s).
Specific responsibilities include, but are not limited to, handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests.
The Dispatch Centre is a critical environment responsible for receiving and dispatching facilities service requests for its clients 24/7/365. The work environment is fast-paced and client-service focused. In order to ensure ongoing performance success, Dispatch Centre team members are measured against service delivery metrics.
Working Hours Varies: 8:00am-4:00pm, 7:00am-7:00pm or 7:00pm-7:00am
It is shift work and schedule will change so we need someone with flexibility to work evenings, weekends, stat holidays
Pay rate: $21.95<...
Specific responsibilities include, but are not limited to, handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests.
The Dispatch Centre is a critical environment responsible for receiving and dispatching facilities service requests for its clients 24/7/365. The work environment is fast-paced and client-service focused. In order to ensure ongoing performance success, Dispatch Centre team members are measured against service delivery metrics.
Working Hours Varies: 8:00am-4:00pm, 7:00am-7:00pm or 7:00pm-7:00am
It is shift work and schedule will change so we need someone with flexibility to work evenings, weekends, stat holidays
Pay rate: $21.95<...