Job Description
Step into the role of Analytics Co-op in Workforce Optimization at Definity for Fall 2026. Immerse yourself in the dynamics of contact center operations and workforce management.
This 8-month co-op experience will involve monitoring service levels and supporting schedule management. Collaborate with Intraday Analysts to tackle real-time operational challenges and contribute to the overall efficiency of customer service initiatives. This is a fantastic opportunity for those enthusiastic about data analytics and teamwork.
Key Responsibilities:
• Monitor contact center metrics and identify trends
• Implement plans during staffing shortages
• Manage daily exceptions to schedules
• Create performance tracking reports utilizing Excel
• Facilitate communication of real-time adjustments
Requirements:
• Enrolled in a relevant post-secondary program
• Strong analytical and detail-oriented mindset
• Good communication and interpersonal abilities
• Ability to ma...
This 8-month co-op experience will involve monitoring service levels and supporting schedule management. Collaborate with Intraday Analysts to tackle real-time operational challenges and contribute to the overall efficiency of customer service initiatives. This is a fantastic opportunity for those enthusiastic about data analytics and teamwork.
Key Responsibilities:
• Monitor contact center metrics and identify trends
• Implement plans during staffing shortages
• Manage daily exceptions to schedules
• Create performance tracking reports utilizing Excel
• Facilitate communication of real-time adjustments
Requirements:
• Enrolled in a relevant post-secondary program
• Strong analytical and detail-oriented mindset
• Good communication and interpersonal abilities
• Ability to ma...