Job Description
What You’ll Be Doing
As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering an exceptional Guest Experience and supporting the implementation of CRM, CX and other key customer and people initiatives in-store.
- You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
- Drive client relationships within an omni‑channel approach
- Provide pre‑buying feedback on products
- Drive eNPS through people experience initiatives and culture
- Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
- Ensure click and collect are conducted within SLAs (Service‑level agreement)
- Ensure customer data is properly captured in adherence to marketing team requirements
- Promote loyalty program (MUSE) and stay up‑to‑date with app offerings
- Support with in‑store marketing events and ac...