Job Description
Summary: The Collection Coordinator is a critical role in driving timely collections while fostering positive customer relationships. Operating in a fast-paced environment, this position ensures the efficient resolution of outstanding payments through proactive communication and strategic follow-ups. By leveraging multiple engagement channelsincluding phone calls, emails, live chats, and in-person field visitsthe Collection Coordinator balances accountability with empathy, resolving payment issues and addressing customer concerns effectively. This role plays a key part in maintaining financial health, operational compliance, and customer satisfaction by adhering to established processes, maintaining accurate records, and collaborating across teams to resolve discrepancies. Success in this role is measured by consistent achievement of collection targets, adherence to KPIs, and delivery of a professional, customer-centric experience. Responsibilities: Engage with customers to address pen...