Job Description
Role:
- Ensure all Zendesk tickets are handled in a timely manner.
- Responsible for supporting customers world-wide by phone, email, team viewer and on site.
- Document, maintain and follow-up on all customer inquiries, through the Tracking System database
- Assist in the debugging, fault finding and root cause analysis of prototype and standard machines - to include system level testing and PLC programs, in-house and at the customer's site.
- Create training materials and train customers in the use of company products.