Job Description
Role:
- Ensure all Zendesk tickets are handled in a timely manner.
- Responsible for supporting customers world-wide by phone, email, team viewer and on site.
- Document, maintain and follow-up on all customer inquiries, through the Tracking System database.
- Assist in the debugging, fault finding and root cause analysis of prototype and standard machines - to include system level testing and PLC programs, in-house and at the customer's site.
- Create training materials and train customers in the use of company products.
- Installation and commissioning of new equipment.
- Calibration and verification of testers.
- Onsite maintenance/repair of testers.
- Responsible to assist Project Managers on open issues on equipment, in-house and customer site, for F.A.T. (Factory Acceptance Tests) and closing issues for S.A.T. (Site Acceptance Tests).
- Validatio...