Job Description
Overview
In order to reinforce our growth plans in North America, Marposs Corporation has an opening for a Field Service Engineer. Reporting to the North American Service Manager, the position obtains technical information regarding the nature of the customer’s complaint; Performs and concludes corrective measures which may include troubleshooting, repairing, calibration, and or programming.
Responsibilities
- Positively influences customer satisfaction through the installation, support, and conducting training on site.
- Uses enhanced troubleshooting skills to resolve customer issues.
- Works per the Service Manager's schedule and must be available to react to customer emergencies.
- Stays current on technical knowledge through participation on training programs, reading technical bulletins from Marposs databases, or other means available.
- Provide timely, detailed, and accurate reports on service work performed and expenses....