Job Description
Your primary responsibilities will be developing and maintaining customer relationships, leading a field service team, and organizing customer requests. You will also work closely with the Service Sales Manager of the region to ensure ongoing customer satisfaction for dedicated customers.
As Field Service Staff Manager, you will be responsible for assigning jobs to the field service team and focusing on their development. This includes increasing the competence levels of field service technicians and ensuring they meet the required certification standards. You will ensure that customer requests are met with the necessary spare parts, tools, and third-party support. You will also be responsible for good customer relationships, customer satisfaction, customer‑centric strategy and driving business results for the dedicated area.
Customer Service
- A point of contact and key account function for escalations for customers in dedicated area
- Assuring t...