Job Description
The Field Service Technician position requires frequent travel to customer sites to assist with installation, servicing and repair of automated packaging machinery.
- Able and willing to travel a minimum of 75% of the time to perform tasks at customer sites.
- Assist and learn from experienced field service technicians and machine assemblers.
- Troubleshoot packaging machines and resolve mechanical, electrical, and programming issues.
- Communicate effectively with field service advisors to resolve technical issues.
- Establish a positive and professional relationship with customer personnel.
- Be proactive at learning new components and design principles as they are introduced.
- Proactively identify product/service sales opportunities at customer sites that will enhance customer’s packaging processes.
- Assist with related tasks and projects.
- Keep work area orderly and clean.