Job Description
The Field Service Technician is dedicated to rapid response and solution of customer issues, accountable for installing, inspecting, troubleshooting and repairing customer low and medium voltage equipment, including control systems (auto-transfer schemes, ground fault, and protective relay systems), both in the shop and on site. - Will supervise a field service crew on a range of project activities to meet customer requirements & will also provide project management services including cost estimates, ordering of parts, and scheduling and meeting delivery dates. Main Responsibilities: Instructing customers and sales personnel in the operation and maintenance of equipment; Performing warranty and recall work; Troubleshoot system failures and providing on site repairs in an effective manner, consulting with product support and engineering personnel to determine solutions to unusual problems in systems; Reporting customer suggestions on product improvement and existing product designs to t...