Job Description
Primary Responsibilities
- Technical Support & Customer Service: Provide on-site technical support for our products, including installation supervision, commissioning, and scheduled/unscheduled annual service.
- Deliver remote support to customers via email, phone, and secure remote connection tools.
- Conduct product training for customers both on-site and at our headquarters.
Commissioning and Field Service
- Pre-Commissioning: Ensure site readiness for commissioning using progress tracking tools and maintain weekly communication with the customer.
- In office Execution: Lead installation supervision, cold and hot commissioning, performance testing, and customer training. Generate weekly site reports and complete all commissioning sign-off documentation.
- Post-Commissioning: Submit as-commissioned drawings and visit reports. Complete expense reports, follow up on action items, update system configuration files, ...