Job Description
What You Will Do
- Technical Support & Field Service: Perform on-site installations, preventive maintenance, troubleshooting, repairs, and upgrades for Stryker products, with focus on MAKO, Q-Guidance, and support for Endoscopy, Instruments, and Medical devices.
- Service Documentation & Systems: Accurately register all services performed in ERP/CRM systems (JDE/Salesforce) to maintain equipment history, ensure traceability, and manage depot logistics.
- Inventory & Tools Management: Monitor and control field inventory, spare parts, tools, technical documentation, and ensure device history is always up to date.
- Customer Satisfaction & SLA Compliance: Respond promptly to customer requests, ensuring service levels, uptime, and contractual obligations (SLAs, warranties, preventive maintenance) are consistently met or exceeded.
- Internal Collaboration: Provide technical support to internal teams such as Sales, Marketing, RAQA, and Operations, inc...