Job Description
Job Title
Field Support Engineer – L1
Location
Brampton, ON – Onsite
Job Description
This role provides overall hardware/software support to employees and incoming new hires, including weekly reporting, inventory management, and administrative tasks. The successful candidate delivers optimum customer service in a dynamic environment and travels up to 150 miles between offices.
Responsibilities
- Image and install software on Windows and Apple laptops/desktops, including IMAC, and provide remote support.
- Troubleshoot post‑deployment issues on Windows and Macintosh platforms.
- Printer break‑fix and installation.
- Disposal, redeployment, and asset reclaim.
- Data backup and recovery coordination.
- Hardware refresh and warranty repair.
- Spare parts management.
- Audio and video support, including health checks.
- Inventory and asset management – depot ...