Job Description
Are you a qualified Auto Technician who is looking to utilize your knowledge and experience assisting others with difficult repairs? The Field Technical Specialist will provide skilled consulting and hands‑on diagnostics to Toyota and Lexus dealer service teams and administer the “Fix It Right the First Time” process to improve customer satisfaction, increase ownership experience, and reduce and prevent unnecessary buy‑backs. The position will also review Dealer Product reports and prepare Field Technical reports for the manufacturer.
Responsibilities
- Attend all required technical training for Toyota and Lexus products.
- Provide support to dealers on all escalated Technical Assistance (TAS) cases.
- Provide accurate judgment on repair or replacement which helps dealers avoid “Lemon Law” cases.
- Maintain professional and positive relationships with manufacturer and dealers to resolve technical issues.
- Complete technical reportin...