Job Description
Job Description
Provides advice on a specific range of products to a specific allocated market and is individually accountable for achieving results through their own efforts.
Responsibilities
- Customer Service – Carry out standard customer service activities and handle simple customer inquiries.
- Solutions Analysis – Assess compliance with established standards and protocols for routine inquiries.
- Receiving Visitors – Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
- Customer Relationship Management (CRM) Data – Ensure basic customer details in the system are accurate, and make notes of promised follow‑up actions along with actions taken during each sales call.
- Customer Needs Clarification – Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
- Customer Relationship Development ...