Fleet Support Engineer - Compute

Job description

HireArt is helping an on-demand, autonomous ride-hailing company hire a Fleet Support Engineer to provide field technical support focused on the reliability and performance of fleet vehicles.

In this role, you’ll serve as a subject matter expert in compute systems, supporting Tier 2 (regional) fleet support engineers on complex escalations. You will identify reliability gaps, reduce repair and escalation times through improved tooling and documentation, and provide critical feedback to hardware engineering teams to improve system design.

The ideal candidate is technically strong, analytical, and comfortable diagnosing complex issues across hardware, firmware, and software systems in a fast-paced operational environment.

As a Fleet Support Engineer, you'll:

Serve as the primary point of contact for Tier 2 escalations involving compute system issues, including GPUs, PSUs, SSDs, and networking components.

Con...