Job Description
About The Opportunity
As a Travel Consultant you will be on site full-time at a Flight Centre retail store, working a rotating 7‑day roster. You will manage the complete customer journey, converting enquiries into bookings and meeting KPIs.
What You Will Be Doing
- Convert customer enquiries into confirmed bookings through consultative sales conversations.
- Work towards individual KPIs and sales targets, earning commission on every sale.
- Sell complete travel solutions including flights, accommodation, tours, cruises, car hire, transfers, and travel insurance.
- Build a loyal base of new and repeat customers – from domestic trips to complex international holidays.
- Manage multiple customers and communication channels at once (in‑store, phone, email) in a fast-paced retail environment.
- Use booking systems and supplier tools to quote, upsell, book, and follow up accurately and efficiently.