Job Description
About Setel
Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists’ journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants.
In this role you will
- Dispute / Chargeback investigation, representment, pre-arbitration, arbitration
- Chargeback loss recovery
- Prepare Chargeback report as per guided template, including collection of compelling / admissible evidence to reduce chargeback case / losses
- Contact affected counterparties (including customers) of disputed transactions
- Transcribe the conversation with the customers
- Desk investigation (Fraud and suspicious transactions)