Job Description
Full-time, regular position beginning April 2026.
The Forest Park Hotel's Front Desk Supervisor supports the Front Office Manager and Hotel Manager in the day‑to‑day operation of the Front Desk by supervising shifts, supporting team members, and ensuring a consistent, high‑quality guest experience. This role is hands‑on and guest‑facing, with a strong focus on operational execution, team support, and issue resolution.
Required Skills & Qualifications
- Supervise Front Desk operations during assigned shifts, reviewing and verifying the work of Front Desk Agents to ensure accuracy and service standards are met.
- Coordinate and support Front Desk scheduling, shift coverage, and daily task allocation.
- Arrange and support training and orientation for new Front Desk team members; remain fully proficient in all Front Desk procedures and functions.
- Act as the first point of escalation for guest inquiries and complaints, r...