Job Description
Elevate guest experiences as the Front Office Manager at BISHA, a Luxury Collection Hotel in Toronto. Lead a talented team to enhance service quality and achieve operational excellence.
In this full-time management role, you will oversee the Front Office team, focusing on customer service and operational metrics. Your responsibilities include managing employee performance, ensuring adherence to policies, and driving guest satisfaction. Your leadership will be crucial in maintaining financial targets and fostering a motivated workplace culture.
Key Responsibilities:
• Supervise and lead the Front Office team on daily operations
• Communicate expectations and monitor team performance
• Develop goals to enhance customer satisfaction levels
• Ensure compliance with all Front Office procedures
• Address guest complaints professionally and promptly
Requirements:
• Proven management experience in hotel operations
• Strong communication and interpersonal skills
In this full-time management role, you will oversee the Front Office team, focusing on customer service and operational metrics. Your responsibilities include managing employee performance, ensuring adherence to policies, and driving guest satisfaction. Your leadership will be crucial in maintaining financial targets and fostering a motivated workplace culture.
Key Responsibilities:
• Supervise and lead the Front Office team on daily operations
• Communicate expectations and monitor team performance
• Develop goals to enhance customer satisfaction levels
• Ensure compliance with all Front Office procedures
• Address guest complaints professionally and promptly
Requirements:
• Proven management experience in hotel operations
• Strong communication and interpersonal skills