Job Description
Lead the Front Office team at BISHA, a Luxury Collection Hotel in Toronto. Drive guest satisfaction and operational excellence in this full time management role.
As the Front Office Manager, you'll oversee daily operations and foster a cooperative team workplace. With an emphasis on customer service, you'll manage employee performance and operational goals while establishing recognition practices. Your leadership will be vital in enhancing service quality and maintaining financial objectives at BISHA.
Key Responsibilities:
- Supervise and manage the Front Office team effectively
- Communicate performance expectations clearly and monitor progress
- Develop goals to meet customer satisfaction standards
- Ensure compliance with all Front Office policies and procedures
- Address guest complaints promptly and professionally
Requirements:
- Proven management experience in hotel operations
- Strong co...