Job Description
Join The Clayfield in Niagara-on-the-Lake as a Front Office Supervisor. This pivotal role empowers you to guide luxury guest services and ensure outstanding operational standards.
With The Clayfield’s upcoming Summer 2026 opening, this role offers an exciting opportunity to shape the guest experience at one of the newest luxury hotels, part of the Unbound Collection by Hyatt. As the Front Office Supervisor, you will lead the Front Desk staff, overseeing daily operations and maintaining high service levels. Your leadership and guest service expertise will be key in fostering a warm and inviting atmosphere for all guests.
Key Responsibilities:
• Lead daily operations at the Front Desk and lobby
• Provide exemplary customer service and support guests effectively
• Supervise and mentor Front Office team members
• Ensure efficient guest check-in and check-out
• Handle guest inquiries and resolve issues professionally
Requirements:
• Previous experience in guest se...
With The Clayfield’s upcoming Summer 2026 opening, this role offers an exciting opportunity to shape the guest experience at one of the newest luxury hotels, part of the Unbound Collection by Hyatt. As the Front Office Supervisor, you will lead the Front Desk staff, overseeing daily operations and maintaining high service levels. Your leadership and guest service expertise will be key in fostering a warm and inviting atmosphere for all guests.
Key Responsibilities:
• Lead daily operations at the Front Desk and lobby
• Provide exemplary customer service and support guests effectively
• Supervise and mentor Front Office team members
• Ensure efficient guest check-in and check-out
• Handle guest inquiries and resolve issues professionally
Requirements:
• Previous experience in guest se...