Job Description
The Front Office Supervisor is responsible for overseeing the daily operations of the Front Office, ensuring exceptional guest experiences from arrival to departure. This role supports the Front Office Manager in supervising the reception team, maintaining brand standards, resolving guest concerns, and ensuring efficient front desk operations. The Front Office Supervisor serves as a role model by delivering outstanding hospitality in line with IHG's True Hospitality values.
YOUR DAY-TO-DAY:
+ Deliver exceptional guest service in accordance with IHG and Crowne Plaza brand standards.
+ Welcome VIP guests and ensure personalized service throughout their stay.
+ Handle guest inquiries, requests, and complaints promptly and professionally.
+ Ensure efficient check-in and check-out procedures while maintaining accuracy.
+ Anticipate guest needs and proactively resolve issues to enhance guest satisfaction.
+ Supervise daily Front Office operations, including R...
YOUR DAY-TO-DAY:
+ Deliver exceptional guest service in accordance with IHG and Crowne Plaza brand standards.
+ Welcome VIP guests and ensure personalized service throughout their stay.
+ Handle guest inquiries, requests, and complaints promptly and professionally.
+ Ensure efficient check-in and check-out procedures while maintaining accuracy.
+ Anticipate guest needs and proactively resolve issues to enhance guest satisfaction.
+ Supervise daily Front Office operations, including R...