Job Description
Overview
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.
Duties & Responsibilities
- Maintain store standards to optimize customer experience, drive traffic, and positively impact profitability.
- Work with the Management Team to ensure store standards are in effect 100% of the time, including the backroom.
- Manage labour scheduling and use Workforce Management (WFM) to maximise labour productivity and staffing levels.
- Comply with Human Resources standards, hire and support hiring for all departments (excluding Pharmacy), conduct probationary and annual performance reviews, and coach staff through ongoing action plans.