Job Description
Take the lead in Vehicle Remarketing Services with Volkswagen Financial Services in a hybrid role. Oversee operations while driving dynamic KPI tracking and team engagement efforts.
This senior specialist position is crucial for daily operations in the Vehicle Remarketing Services department. You'll assist with high phone volumes and support team members with dealer inquiries, while managing priority tasks and updates. With your expertise, you'll lead team huddles, support departmental initiatives, and partner closely with supervisors for improved performance.
Key Responsibilities:
• Provide phone coverage during high-volume periods
• Manage and prioritize team tasks and expectations
• Guide team members through dealer inquiries
• Monitor KPIs and task SLAs for management
• Support training for new team members
Requirements:
• College diploma required; university degree preferred
• 3-5 years in business operations
• 1+ year of leadership experience pref...
This senior specialist position is crucial for daily operations in the Vehicle Remarketing Services department. You'll assist with high phone volumes and support team members with dealer inquiries, while managing priority tasks and updates. With your expertise, you'll lead team huddles, support departmental initiatives, and partner closely with supervisors for improved performance.
Key Responsibilities:
• Provide phone coverage during high-volume periods
• Manage and prioritize team tasks and expectations
• Guide team members through dealer inquiries
• Monitor KPIs and task SLAs for management
• Support training for new team members
Requirements:
• College diploma required; university degree preferred
• 3-5 years in business operations
• 1+ year of leadership experience pref...