Job Description
Ryz Labs is looking for a Full Stack AI Engineer – Prod Support to build intelligent, secure, and scalable identity experiences across our client's platforms. In this role, you’ll work end-to-end—from frontend UX to backend services and AI models—focusing on authentication, authorization, identity verification, fraud detection, and personalization.
You’ll partner closely with product, security, and data teams to embed AI into identity workflows while maintaining the highest standards of privacy, security, and reliability.
Responsibilities
- Design, build, and deploy AI/ML solutions to automate ITSM ticket triage, classification, prioritization, and routing.
- Develop NLP-based models for ticket summarization, root-cause detection, and recommendation.
- Implement AI-powered virtual agents / copilots to assist support engineers and end users.
- Partner with Product Support, SRE, and Engineering teams to understand recurring issu...