Job Description
Join OpenRoad as a Full-Time Client Care Representative at our Burnaby Head Office. Provide exceptional customer service while managing 80-120 outbound calls daily, enhancing client experiences.
This pivotal role involves supporting our Client Contact Centre by creating and modifying service appointments via phone, email, or text. Ideal candidates will efficiently navigate multiple systems, ensuring excellent service for our customers. Your contributions directly impact timely vehicle servicing and client satisfaction.
Key Responsibilities:
• Manage 80-120 outbound calls daily for service inquiries
• Create, modify, and cancel service appointments promptly
• Review customer files and book necessary appointments
• Maintain an updated customer database for accuracy
• Complete detailed notes post-appointment for quality assurance
Requirements:
• High school diploma or equivalent experience
• Strong time management and multitasking skills
• Proficiency in M...
This pivotal role involves supporting our Client Contact Centre by creating and modifying service appointments via phone, email, or text. Ideal candidates will efficiently navigate multiple systems, ensuring excellent service for our customers. Your contributions directly impact timely vehicle servicing and client satisfaction.
Key Responsibilities:
• Manage 80-120 outbound calls daily for service inquiries
• Create, modify, and cancel service appointments promptly
• Review customer files and book necessary appointments
• Maintain an updated customer database for accuracy
• Complete detailed notes post-appointment for quality assurance
Requirements:
• High school diploma or equivalent experience
• Strong time management and multitasking skills
• Proficiency in M...