Job Description
As a Chief Workshop Manager (CWM) at Build-A-Bear, you will be responsible for the overall success of the workshop, ensuring an exceptional Guest experience, a high-performing and engaged team, achievement of financial goals, and consistent adherence to all company policies, procedures, and brand standards.
Responsibilities
- Drive sales and team performance by coaching AWMs, SLs, and Bear Builders, ensuring a Guest experience that reflects the Experience First culture, and managing payroll, forecasting, and scheduling based on business trends to achieve or surpass targets.
- Create weekly schedules and determine associates’ daily assignments with the assistance of the Assistant Workshop Manager (AWM); direct their work, including managing break schedules, completing assigned tasks and daily priorities, and serving as a role model leader.
- Make hiring and promotion decisions, taking into consideration feedback and recommendations from the AW...