Job Description
Descrição do cargo
Job Summary: This position processes charge adjustments and creates and distributes various reports. He/She audits and prepares adjustments and performs research as needed. This position requires meticulous attention to detail and ensures that all steps under the billing Matrix process are followed in the proper order.
- Prepares weekly reports and analyzes source documents.
- Ensures accuracy of customer records and responds to customer inquiries as needed.
- Identifies, researches, and resolves any errors or customer disputes.
- Process charges adjustments to meet the team SLA.
Qualificações
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Word, PowerPoint, and Excel
- Preferred Background: WWF, Billing, Accounting
- English Level: 70%
- Day shift: 6:30am a 4:00 pm (Monday to Friday)
- Grade Level: 7