Job Description
Key Responsibilities
Serve as the primary point of contact for German-speaking customers via phone, email, and chat
Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
Document customer interactions clearly and accurately within CRM systems
Escalate complex cases to relevant internal stakeholders when required
Follow internal policies, quality standards, and compliance requirements
Actively contribute to process optimization and customer experience improvement initiatives
Required Qualifications
Native or near-native fluency in German (spoken and written)
Good command of English for internal communication
Previous experience in customer service, contact center, or client-facing roles is preferred
<...