German Speaking CS Role for Hospitality Department - Remote Work from Greece

Mercier Consultancy Group is seeking a German Reservations Agent to join their team supporting Booking.com operations in Greece. This role offers free accommodation, making it an ideal opportunity for candidates looking to work abroad in a dynamic and supportive environment.

Key Responsibilities

• Assist German-speaking customers with accommodation bookings through phone, email, and chat.
• Provide accurate and comprehensive information about properties, prices, and Booking.com policies.
• Manage booking amendments, cancellations, and special requests efficiently.
• Resolve customer inquiries and issues promptly and professionally to ensure a positive experience.
• Keep detailed records of customer interactions and bookings using Booking.com's reservation system.
• Collaborate with team members to achieve high standards of customer service and satisfaction.

Requirements