Job Description
Mercier Consultancy MD is looking for German-Speaking Cybersecurity Customer Experts to join our dynamic team in Greece. This role involves providing expert cybersecurity customer support to German-speaking clients, contributing to their security and success. If you are passionate about cybersecurity and customer service, this is a great opportunity to work in a vibrant international environment.
Key Responsibilities
- Deliver high-quality customer support to German-speaking clients regarding cybersecurity products and services through multiple channels such as phone, email, and chat.
- Assist customers in troubleshooting and resolving security-related issues efficiently.
- Educate clients on cybersecurity best practices and guide them in utilizing security solutions effectively.
- Document customer interactions and technical inquiries accurately within CRM systems.
- Work closely with internal teams to escalate and solve complex cyb...