Job Description
POSITION SUMMARY
The Global Customer Quality Manager is responsible for protecting the customer experience across global operations by leading structured problem‑solving, ensuring rapid containment, and driving systemic corrective actions. This role owns the end‑to‑end management of customer quality issues, ensuring effective resolution, robust read‑across deployment, and prevention of recurrence across all regions and product lines.
RESPONSIBILITIES
Customer Issue Management
- Serve as the primary global interface for customer quality issues and escalations
- Ensure rapid containment, clear communication, and timely resolution of all customer complaints
- Lead customer reviews, reporting, and executive‑level updates on issue status
Problem Solving & 8D Leadership
- Own and enforce disciplined problem‑solving using 8D, 5‑Why, and root‑cause methodologies
- Ensure quality of...