Job Description
Join Squarepoint as a Global Desktop Support Analyst, delivering critical support to a community of 500+ users in a Windows-focused environment. Your expertise with Microsoft technologies and customer service will shine in this role.
As a Desktop Support Analyst, your primary function will be to assist users with applications such as Office 365 and manage support requests effectively. You will work independently while collaborating with internal teams to resolve complex issues and enhance system functionality. Your commitment to proactive service and automation will drive efficiency in this vibrant work environment.
Key Responsibilities:
• Support a large user base across various tools
• Handle incident management per established runbooks
• Collaborate with teams for troubleshooting and solutions
• Automate repetitive tasks for better productivity
• Address service alerts proactively to maintain uptime
Requirements:
• Strong background in Windows OS and Offic...
As a Desktop Support Analyst, your primary function will be to assist users with applications such as Office 365 and manage support requests effectively. You will work independently while collaborating with internal teams to resolve complex issues and enhance system functionality. Your commitment to proactive service and automation will drive efficiency in this vibrant work environment.
Key Responsibilities:
• Support a large user base across various tools
• Handle incident management per established runbooks
• Collaborate with teams for troubleshooting and solutions
• Automate repetitive tasks for better productivity
• Address service alerts proactively to maintain uptime
Requirements:
• Strong background in Windows OS and Offic...