Job Description
Lead Scotiabank's Global Fraud Technology team as a Director specializing in Service Reliability and Production Engineering. Ensure high operational standards and resiliency in fraud technology ecosystems.
This senior role is pivotal for overseeing the stability and reliability of fraud technology at Scotiabank. You will direct a diverse team of over 25 professionals across multiple countries including Toronto, Bogotá, Bangalore, and Chennai. Your focus will be on application support, service continuity, and incident management, driving operational excellence at a global scale.
Key Responsibilities:
• Develop and execute fraud technology operation strategies
• Lead major incident management processes effectively
• Establish operational excellence frameworks and support models
• Drive continuous improvement initiatives and automation
• Manage vendor relationships supporting operational capabilities
Requirements:
...
This senior role is pivotal for overseeing the stability and reliability of fraud technology at Scotiabank. You will direct a diverse team of over 25 professionals across multiple countries including Toronto, Bogotá, Bangalore, and Chennai. Your focus will be on application support, service continuity, and incident management, driving operational excellence at a global scale.
Key Responsibilities:
• Develop and execute fraud technology operation strategies
• Lead major incident management processes effectively
• Establish operational excellence frameworks and support models
• Drive continuous improvement initiatives and automation
• Manage vendor relationships supporting operational capabilities
Requirements:
...