Job Description
Global Senior Analyst page is loaded## Global Senior Analystlocations: Halifax, Canadatime type: Full timeposted on: Posted Todayjob requisition id: JR_ **We are looking for a Global Senior Analyst to join our team in Halifax.**The Senior Analyst is a global mechanisms owner responsible for building scalable, standardized, and increasingly automated decision systems across Customer Service. This role leads end-to-end work across Analytics & Reporting, Central Data Platform enablement, Causal Analysis, and Planning & WFM partnership to drive measurable improvements in service performance, efficiency, cost-to-serve, and customer/employee experience.This role is intentionally technology-forward: Senior Analysts do not just “report results”they create repeatable mechanisms that detect issues early, explain KPI drivers, and trigger action across time zones, while continuously exploring new technologies (AI/ML, GenAI, automation, rules engines, workflow orchestration) to reduce manua...