Job Description
Job Description
Why This Role Matters
The ICT Support Specialist ensures that all employees have reliable access to technology and digital tools, enabling smooth business operations. By providing timely troubleshooting, system access management, and hardware support, this role minimizes downtime and enhances productivity. Serving as the first point of contact for ICT issues, the specialist helps maintain a secure, efficient, and well-supported IT environment that allows the organization to operate effectively and achieve its strategic objectives.
What You’ll Drive
Receive, log, and manage ICT issues and service requests via approved channels (email, portal, phone).
Categorize, prioritize, and assign tickets based on urgency and impact.
Provide first-level troubleshooting and resolution for common ICT issues, escalating unresolved problems to second- or third-level support teams.