Guest Experience Advisor

• Actively engage with guests, addressing inquiries and resolving any issues.
• Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach.
• Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
• Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
• Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
• Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.
• Promote a collaborative working environment, prioritising the guest in all endeavours.

For a detailed description of the responsibilities, see the