Job Description
Guest Services Officer - SP
Department: Guest Svc
Employment Type: Fixed Term Contract
Location: Central & South America - SP
Reporting To: Assistant Purser
Key Responsibilities
- Create a welcoming environment by meeting and greeting guests, answering, screening and forwarding incoming phone calls, and ensuring the reception area is tidy and presentable, with all necessary stationery and material.
- Consistently maintain high visibility during published desk hours, socializing with passengers, answering general inquiries, and providing support to all guests.
- Promptly and meaningfully address and act upon all passenger inquiries regarding onboard amenities and services.
- Ensure all complaints from guests are listened to with empathy and understood, showing genuine interest at all times.
- Takes ownership of each complaint, following up with the passenger in question. Ac...