Job Description
About the Role
We are looking for a high-performing Deputy Manager – Counseling to lead tele-counseling and admissions operations. The role requires a strong leader with proven experience in inside sales, telesales, and team management, capable of driving conversions and improving the overall admissions funnel.
Responsibilities
- Team Leadership & Management
- Manage, lead, and motivate a team of 30–70 tele-counselors
- Set clear targets and ensure consistent performance delivery
- Conduct regular team reviews, feedback sessions, and performance evaluations
- Drive team engagement and reduce attrition
- Sales & Conversion Management
- Drive admission conversions, revenue targets, and enrollment numbers
- Handle inbound & outbound calling strategies for lead conversion
- Ensure effective follow-ups and ...