Job Description
Get to Know the Team
The Grab Support (GS) PH team values collaboration and a customer-centric approach in delivering world-class experience to our consumers and partners. Our focus is on continuous improvement, driven by a commitment to business process optimization, digital innovation, and strategic vendor management. We are responsible for ensuring our operations are efficient, scalable, and resilient, empowering our support agents to deliver exceptional experiences in every Grab journey.
Get to Know the Role
As the Service Delivery Lead, you will be responsible for designing, governing, and leading end-to-end service delivery for multiple businesses of Grab. You will oversee operations in customer experience for both in-house and outsourced operations, ensuring that delivery models are future-ready, financially sustainable, and aligned with regional priorities.
The Critical Tasks You Will ...