Job Description
Job Description
- Provide front line support to clients from many different industries, ranging from dental offices to car dealerships
- Interact with clients remotely via telephone (80%) and in person at their locations (20%)
- Provide complete support for client environments including hardware, operating systems, line of business applications and network equipment
- Work with vendor support on behalf of our clients to ensure their support issues are resolved
- Focus on completing a higher volume of tickets, the majority of which should be possible to complete in an hour or less
- Escalate tickets to tier 2 as required, and ensure that all steps have been properly documented before escalating
- Use, update and contribute content to our internal knowledge base
- Client site visits to resolve issues within skillset
- Implementation projects as required and able, such as desktop deployments
- Main...