Job Description
Posted Thursday, June 4, 2026 at 4:00 AM
What you’ll do…
- Serve as the initial point of contact for IT support inquiries via phone, email, and chat
- Troubleshoot and resolve issues related to hardware, software, Office 365, and basic Azure services
- Assist with user account creation, access management, password resets, and account lockouts.
- Support endpoint protection tools (Microsoft Defender) and mobile device management (Intune)
- Prepare and configure IT equipment for new employees and support onboarding activities
- Provide basic network support, including Wi Fi, VPN, shared drives, and printer connectivity.
- Document all support activities in accordance with ITIL aligned processes
- Escalate issues to senior team members or vendors as required
What you’ll bring…
- Diploma in Information Technology, Computer Science, or a related field
- 2...