Job Description
Job Description
Job Posting: Help Desk Specialist – Level 2
Location: National Capital Region (On-site)
Job Type: Full-Time (Government and Contract Positions Available)
Position Summary
We are currently seeking Help Desk Specialist – Level 2 professionals to join our IT support team in the National Capital Region. You will provide hands-on and remote support to users, working closely with both the Desktop Support Services team and the IT Service Desk.
Key Responsibilities
As a Help Desk Specialist – Level 2, you will:
Log and update incident reports in the departmental tracking system
Offer technical guidance to junior IT Service Desk and Desktop Support staff
Set up and configure desktop computers in accordance with departmental standards
Install and configure laptops and tablets for office and remote ...