Help-Desk Technician

Summary

Provides technical support, supports final user in the whole organization, and provides service to solve different hardware and software problems, makes repairs and gives preventive maintenance for the hardware, solves possible glitches in specific systems in every identified area.

Essential Functions/ Responsibilities.

1. Assist in daily operations of the MIS department, including problem determination, evaluation, and corrections.

2. Phone system support

3. Global User Ticket Entry

4. User Desktop Support for Costa Rica (Operating System, applications, Hardware, external devices)

5. Remote support for Satellite locations (US, Asia, Europe, South America)

6. Procurement functions and relationships pertaining to the necessary hardware and software needed to properly maintain company information systems.

“The responsibilities as defined are intended to serve as a general guideline for this position. Associates ...