Job Description
Salary Range $92,576.00 - $120,000.00 Salary
Position Type Regular
Category Information Technology
Description
#LI-remote
Location: Salt Lake City, UT (Hybrid as business needs require)
Position Summary
The Help Desk Manager is responsible for leading Waterford.org's IT Service Desk operations, ensuring exceptional technical support for employees while continuously improving service delivery, operational efficiency, and customer satisfaction. This role provides leadership for the Help Desk team, establishes service management best practices, develops team members, and partners closely with other IT functions to ensure reliable technology services that support Waterford's mission of delivering high-quality educational experiences. The ideal candidate is an experienced people leader who combines strong technical knowledge with outstanding communication, coaching, and process improvement skills. This individual is passionate about creating ...
Position Type Regular
Category Information Technology
Description
#LI-remote
Location: Salt Lake City, UT (Hybrid as business needs require)
Position Summary
The Help Desk Manager is responsible for leading Waterford.org's IT Service Desk operations, ensuring exceptional technical support for employees while continuously improving service delivery, operational efficiency, and customer satisfaction. This role provides leadership for the Help Desk team, establishes service management best practices, develops team members, and partners closely with other IT functions to ensure reliable technology services that support Waterford's mission of delivering high-quality educational experiences. The ideal candidate is an experienced people leader who combines strong technical knowledge with outstanding communication, coaching, and process improvement skills. This individual is passionate about creating ...