Job Description
We are on the hunt for an experienced and Hotel Duty Manager to lead our guest focused team in an influential role! You will assist in overseeing the Hotel and Front Office operation, and oversight of all departments of the Hotel including Bars, Dining and Function facilities.
ABOUT THE ROLE:
Lead & support a service focused team, overseeing all aspects of the day-to-day operation
Develop the team by implementing effective inductions, on-going training, delegation and feedback
Communicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistency
Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
Effectively manage guest feedback and handle complaints
Manage a 7-day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays
ABOUT YOU:<...