Hr Coordinator - Employee Services

At Sherwin-Williams, we color the world! With more than 85 years of history in Brazil and as part of a global brand with over 150 years, we are leaders in the paints and coatings industry, recognized for our innovation, quality, and commitment to sustainability. We are looking for a Employee Services HR Coordinator, who will be responsible for managing and developing a team of analysts who provide Tier 0 and Tier 1 support for HR Administration, Time & Attendance and Payroll inquiries. The Employee Services coordinator ensures efficient triage, root cause analysis and timely resolution of employee issues across the region, driving operational excellence and a seamless employee experience. Location: São Paulo-SP (Hibrid 3x2) Responsibilities: Employee Service Hub Leadership Build and lead a team responsible for Tier 0 and Tier 1 case intake, triage, and resolution across Employee Services functions;
Oversee multi-channelsupport (portal, chat, phone, email) ensuring SLA compliance...