Job Description
THE ROLE
Reporting to the HRSSC Manager for LATAM, Spain, and Portugal, the HR Operations Lead is responsible for leading Tier 1 and Tier 2 HR Specialist teams, ensuring operational excellence, SLA compliance, and continuous improvement of the employee experience.
Key Responsibilities
General
- Lead, develop, and coordinate Tier 1 and Tier 2 teams.
- Manage operational KPIs, SLAs, and SSC performance metrics.
- Act as an escalation point for complex cases and exceptions.
- Ensure proper end-to-end execution of processes in Workday and ServiceNow requests.
- Manage relationships with internal clients and regional HR stakeholders.
- Drive process improvements across HR Operations, Compensation, and Reporting/Mass Data.
HR Operations Focus
- Oversee Workday transactions related to HR operations, including job changes, employee data updates, and position management. <...